Shipping and return costs
| Country | Order value | Freight | Return |
| Sweden | 0-699 SEK 700- |
SEK 79 SEK 0 |
SEK 79 SEK 79 |
| Denmark | 0-1999 DKK 2000- |
DKK 59 DKK 0 |
DKK 59 DKK 59 |
| Finland | 0-299 EUR 300- |
EUR 9.90 0 EUR |
EUR 9.90 EUR 9.90 |
| Germany | 0-299 EUR 300- |
EUR 9.90 0 EUR |
EUR 9.90 EUR 9.90 |
RETURN AND/OR EXCHANGE
When returning, you send the item in unused condition to us with an accompanying return slip.
When using the included return slip, a fee of SEK 79 is added.
NOTE. If you have an order that was sent to you that did not reach the free shipping limit, you will not get that shipping (SEK 79) refunded.
Which in that case means that you will pay for two shipments in case of a possible return, i.e. SEK 158.
Note that we adjust the invoice you received from Klarna or refund to the credit card you placed the order with as soon as we receive your return. Any shipping costs that were on the order are not refunded as this is a fee we have from a third party, in our case PostNord.
If you want to change to a new product of a different size, color or model, we ask you to place a new order on the website (note that shipping SEK 79 is added for orders under SEK 700).
If you want to change the size of an item you bought at a reduced price, and it has increased in price, you place a new order and get back to us with your new order number, and we will correct the price afterwards so that you get the same price that applied to your first purchase.
Return for "Buy 3 pay for 2" offer:
If you return part of the offer, the offer ends and you pay full price for the goods you choose to keep.
If Klarna was used for the purchase, the return/exchange will be corrected via Klarna.
If you have lost your return slip, you can download and print a new one by clicking here. Then send this with your return.
When returning, no shipping costs are refunded as it is a fee from our shipping partner, Postnord.
Then the cost for you could be a total of 158 SEK (79 SEK for shipping to you and 79 SEK for return shipping),
provided you did not shop for more than 700 SEK and/or you pay the return postage yourself. In that case we will not charge any shipping costs.
Refund
We will adjust the invoice with Klarna or refund to your credit card as soon as we receive your return.
The shipping cost is not refundable, as it is a fee from our shipping partner, PostNord.
Changing size, color or model
If you want to change the size, color or model of an item, place a new order on the website.
For an order value below 700 SEK, a shipping fee of 79 SEK will be added to the new order.
Exchange of discounted goods
If you have purchased an item at a discounted price and want to exchange it for a different size that now has a higher price,
place a new order and contact us with your new order number.
We will then adjust the price so that you pay the lower price from your first order.
For an order value below 700 SEK, a shipping fee of 79 SEK will be added to the new order.
If you have lost your return slip, you can download and print a new one by clicking here.
Then send this with your return.
OPEN PURCHASE
According to the Consumer Act, you have 14 days right of return from receipt of the item.
COMPLAINT OR FAULTY CONDITION
If the product is broken/damaged or if we delivered the wrong product, you send the product to us together with the accompanying return slip.
In the event of an approved complaint/faulty condition, use the attached return shipping slip,
in this case you will not have to pay for the shipping cost.
REFUND
In the case of returns/complaints of goods that have been paid for by card, the refund is made via Klarna to the account from which the purchase was made. When paying an invoice, Klarna adjusts ongoing cases where the invoice has not been paid. If the invoice has been paid, Klarna will send a refund form where you can indicate to which account the refund should be made.
SHIPPING COST
On orders over SEK 700, there is free shipping within Sweden. If your order is under SEK 700, a shipping cost of SEK 79 will be added.
If you live in Edsbyn, you can choose to collect from our warehouse store and thus always receive free shipping on your order.
FAST & SECURE DELIVERY
Our delivery times are normally 1-5 working days. All orders placed before 12:00 are normally sent the same weekday.
We send all packages with Postnord.
NOTE: During periods of high order pressure, e.g. in the case of sales and collection releases, the delivery time is estimated to be 2 days up to 4 weeks.
