Shipping and return costs
| Country | Order value | Freight | Return |
| Sweden | 0-699 SEK 700- |
SEK 79 SEK 0 |
SEK 79 SEK 79 |
| Denmark | 0-1999 DKK 2000- |
DKK 59 DKK 0 |
DKK 59 DKK 59 |
| Finland | 0-299 EUR 300- |
EUR 9.90 0 EUR |
EUR 9.90 EUR 9.90 |
| Germany | 0-299 EUR 300- |
EUR 9.90 0 EUR |
EUR 9.90 EUR 9.90 |
RETURN AND/OR EXCHANGE
When returning, you send the item in unused condition to us with an accompanying return slip.
When using the included return slip, a fee of SEK 79 is added.
NOTE. If you have an order that was sent to you that did not reach the free shipping limit, you will not get that shipping (SEK 79) refunded.
Which in that case means that you will pay for two shipments in case of a possible return, i.e. SEK 158.
Note that we adjust the invoice you received from Klarna or refund to the credit card you placed the order with as soon as we receive your return. Any shipping costs that were on the order are not refunded as this is a fee we have from a third party, in our case PostNord.
If you want to change to a new product of a different size, color or model, we ask you to place a new order on the website (note that shipping SEK 79 is added for orders under SEK 700).
If you want to change the size of an item you bought at a reduced price, and it has increased in price, you place a new order and get back to us with your new order number, and we will correct the price afterwards so that you get the same price that applied to your first purchase.
Return for "Buy 3 pay for 2" offer:
If you return part of the offer, the offer ends and you pay full price for the goods you choose to keep.
If Klarna was used for the purchase, the return/exchange will be corrected via Klarna.
If you have lost your return slip, you can download and print a new one by clicking here. Then send this with your return.
Vid en retur återbetalas inga frakter då det är en avgift från vår fraktpartner, Postnord.
Då kan kostnaden för dig bli totalt 158 kr (79 kr för frakten till dig och 79 kr för returfrakten),
förutsatt du inte handlade för över 700 kr och/eller frankerar returen själv. Då tar vi inte ut någon fraktkostnad.
Återbetalning
Vi justerar fakturan hos Klarna eller återbetalar till ditt kontokort så snart vi mottagit din retur.
Fraktkostnaden återbetalas inte, då det är en avgift från vår fraktpartner, PostNord.
Byte av storlek, färg eller modell
Om du vill byta storlek, färg eller modell på en vara, gör en ny beställning på hemsidan.
Vid ett ordervärde under 700 kr tillkommer en fraktavgift på 79 kr för den nya ordern.
Byte av nedsatta varor
Om du har köpt en vara till nedsatt pris och vill byta till en annan storlek som nu har ett högre pris,
gör en ny beställning och kontakta oss med ditt nya ordernummer.
Vi justerar då priset så att du betalar det lägre priset från din första beställning.
Vid ett ordervärde under 700 kr tillkommer en fraktavgift på 79 kr för den nya ordern.
Har du tappat bort din retursedel kan du ladda ner och skriva ut ny genom att klicka här.
Skicka sedan med denna i din retur.
OPEN PURCHASE
According to the Consumer Act, you have 14 days right of return from receipt of the item.
COMPLAINT OR FAULTY CONDITION
If the product is broken/damaged or if we delivered the wrong product, you send the product to us together with the accompanying return slip.
In the event of an approved complaint/faulty condition, use the attached return shipping slip,
in this case you will not have to pay for the shipping cost.
REFUND
In the case of returns/complaints of goods that have been paid for by card, the refund is made via Klarna to the account from which the purchase was made. When paying an invoice, Klarna adjusts ongoing cases where the invoice has not been paid. If the invoice has been paid, Klarna will send a refund form where you can indicate to which account the refund should be made.
SHIPPING COST
On orders over SEK 700, there is free shipping within Sweden. If your order is under SEK 700, a shipping cost of SEK 79 will be added.
If you live in Edsbyn, you can choose to collect from our warehouse store and thus always receive free shipping on your order.
FAST & SECURE DELIVERY
Our delivery times are normally 1-5 working days. All orders placed before 12:00 are normally sent the same weekday.
We send all packages with Postnord.
NOTE: During periods of high order pressure, e.g. in the case of sales and collection releases, the delivery time is estimated to be 2 days up to 4 weeks.
